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General Questions

(1) General

(2) CCTV

(3) DVR

(4) Software

(5) CCTV Tester

(6) Audio Surveillance



How to install Dome Camera?
=> Check this link : Dome Camera installation instruction


How to set "Port Forwarding"? Why?
=> When you have a router in your environment, you'll need to set "Port Forwarding" to allow all external users to access the IPCAM/DVR under the router. For more detail, please check this link: Port Forwarding.


Human Detection Sensor (PIR)
Human Detection Sensor (PIR) will be affected by the temperature of your environment, temperature of human body, and air stream. We also suggest the sensor should be installed in 30°C. For more accuracy, please install other alarm devices (eg. magnetism reed) Besides, please be noticed the following items when trying to install Human Detection Sensor.


  What should I know before I setup Human Detection Sensor (PIR)?
=> Human Detection Sensor (PIR) will be affected by the temperature of your environment, temperature of human body, and air stream etc. We suggest the sensor should be installed in the environment under 30°C. For more accuracy, please install other external alarm devices. (eg. magnetism reed) Besides, please be noticed the following items when trying to install Human Detection Sensor:

1. Keep the sensor away from heat source (eg. halogen lamp)
2. Keep the sensor away from unstable air stream/ temperature environment.
3. Keep the sensor away from devices with electromagnetic wave.
4. Avoid moving object which is above 30cm x 30 cm from the sensor within 3 meters, especially moving object that has higher temperature than the environment.


  Why is there no recorded data when a Human Detection (PIR) event is triggered?
Event recording starts only when a human detection (PIR) event and a motion event are detected simultaneously in order to reduce false alarms. Please check whether you turn on motion detection in your trigger setting.

  Camera. Power Box and DVR Conection:
Please click on this link: Camera. Power Box and DVR Conection


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What is CCTV?
=> CCTV is an acronym for Closed Circuit Television . " Closed circuit " as in, an installation of directly connected components creating a circuit which cannot be viewed by anybody outside of the circuit.

This is different to a terrestrial television broadcast system which can be viewed by anybody with an arial/antenna or other reception equipment.

CCTV systems are customised to suit the nature of the premises and the security needs of the customer.

The ideal CCTV system should provide excellent quality pictures in both daylight and darkness, be easy and flexible to use and provide high quality images for recording evidence or to help analyse an event.


How Does CCTV Works?
=> There are many different types of CCTV systems available—analog and digital, wired and wireless—and their modes of operation vary; however, the basic components are in essence the same: a CCTV camera, a CCTV camera lens, a CCTV monitor, and (for wired systems) cables that carry the signal from one place to another.

The images collected are sent to a CCTV monitor and recorded on video tape via a VCR or as digital information via a DVR (Digital Video Recorder). The CCTV camera lens will determine how far and much detail the CCTV camera can see.

The CCTV camera picks up the signal from the area being monitored, and in a wired system, the CCTV camera sends the signals through a coaxial cable to the CCTV monitor; in wireless systems, no cable is needed, instead the CCTV camera broadcasts the signal. Monitors can be watched by CCTV controllers or left unmonitored.

Recent advances in technology and software mean many DVRs are now equipped with advanced features such as Motion Recording and Event Notification. When set to motion record devices will only record when the CCTV camera detects motion. This saves storage space because the device is not recording during periods of inactivity. Event Notification is the process of sending a text message, recorded telephone messages or email when motion is detected.

This is particularly useful for unmanned systems. The recorded information can be stored and/or reviewed by those who have access to the recordings at their convenience. Many of the latest DVRs also have network connections so that saved and live footage can be accessed remotely via a PC over the internet.


A Multi Camera CCTV System?
Most systems today comprise of more than one camera , but you don't need a monitor and recorder for each camera ; several cameras can share one monitor and hard disc recorder.

Equipment is available that will split the monitor into four separate screens displaying four cameras , or a four way sequence unit can be used which allows you to choose which camera you would like to view. Alternatively, the automatic mode it will sequence through the four cameras that are connected.

However, the most common way of controlling multiple cameras is via a multiplexer.

To keep it simple, a multiplexer incorporates the above facilities but also has the ability to individually code mark each image from each camera and because of this, a multiplexer allows all of the cameras on a system to be recorded onto one tape or hard drive unit. The multiplexer then uses these code marks to play back the recorded picture from the camera that you wish to view.

Historically multiplexers and recording units were separate pieces of equipment, but over recent years manufacturers have developed units that do both jobs.


  Who needs a CCTV Surveillance System?
=>CCTV systems can be found virtually everywhere these days.

You will have seen CCTV surveillance systems operating in town centres, football stadiums, high street shops, sports centres, petrol stations, on roads and public transport - the list is endless. And CCTV is becoming increasingly more common in a domestic situation.

CCTV systems are no longer considered an expensive luxury item, especially when you consider the increased level of security they provide.

In the commercial (business) sector, they can be used for Health and Safety purposes, so that members of the general public can prove that an incident happened or, on the other hand, for employees to fight against fraudulent claims. It also provides security/crime prevention .


  Why Should I Buy A Quality CCTV System?
In around 70% of all cases, CCTV footage is found to be inadmissible as evidence in a Court of Law because the quality of the evidence is considered inadequate. This can result from the poor design and bad installation of the system and highlights the importance to seek professional advice from the outset.

You should only approach a company who can demonstrate their professionalism and experience in design and installation of CCTV systems . Most importantly, you must feel confident that the company you choose will listen to and understand your individual CCTV requirements. Their experience with lens optics and camera technology will guarantee you satisfaction with your system .

A specialist company will also ensure the best value for money by using a different lens or camera mounting positions, for example, which can not only monitor the area at risk but also give an outline view of the surrounding area at the same time.


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  How to Connect DVR's to Internet?
=> Please read the Instruction In this link: Network Setting.

How can I open or forward a port on my router?
=> Please check this link: Port Forwarding.

  When will a DVR trigger alarm out?
1. Motion Detected
        2. External I/O Alarm-in Detected
        3. Virtual Fence Alarm Detected
        4. One Way Pass Alarm Detected
        5. Scene Change Alarm Detected
        6. VLOSS Detected
        p.s. Flow Counting is not an alarm event, so it won't trigger alarm out.

  Which Mobile Application work with Evertech 1080N H.264 Digital Video Recorders?
There are 2 free mobile applications for remote CCTV monitoring (available on google play and apple stores) that work with Evertech DVR: Goodeye or Xmeye.

Click on the link for free Xmeye iPhone App store preview >

Click on the link for free Xmeye Android App store preview >

  How to set up Xmeye Application for remote monitoring on my cell phone?
Please check the following link >

  DVR HDD Compatible List
Please Click here.

  Is IVS's core technique DCCS (One Coaxial Cable Control) compatible with Balun?
Passive Balun is compatible with IVS' s core technology DCCS but active Balun is not.

The definition of passive and active Balun is as following:
Passive Balun:
1. No power supply necessary.
2. Transmission distance within 300M.

Active Balun:
1. With power supply.
2. Distances up to 2KM

  HDD installation in DVR
Please click on this link: HDD Installation


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  Mobile Phone compatible Platform with Eagleeyes?
=> iPhone OS 3
      iPod Touch OS 3.1.3
      iPhone iOS 4
      iPhone iOS 5
      Android 2.1
      Android 2.2
      Android 2.3
      Android 3.0
      Android 4.0
      Symbian OS 9.4
      Symbian OS 9.2
      Symbian OS 9.1
      BlackBerry OS 4
      BlackBerry OS 5
      Microsoft Windows Mobile 6.5
      Microsoft Windows Mobile 6.0

  How can I backup on EagleEyes?
Please upgrade your EagleEyes Plus version to backup.

  How to set up APN in Blackberry?
Please read the instruction: APN Setting.

  How can I monitor with my phone other than installing EagleEyes?
Besides EagleEyes, "Built-in Browser" of a smart phone could also display the images of a DVR or IP camera.
       Step1. Open the browser. (Ex. Safari)
       Step2. Key in the address directly.
       Step3. Key in the username and password.
       Step4. Choose the CH you want.
       Check Picture Here


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CCTV Tester:-

  Just purchased Evertech CCTV Pro M Tester. Is there a way to disable then background text in video or PTZ modes. I wish to view the entire picture without text in the way?

=> when you test ptz , there display text: the protocols, address of dome etc, it is the dome information, if they do not want to see it , please connect BNC connector and RS485 interface on the top of the tester at the same time, then press any key of the tester . that text will be not display on the picture.



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Audio Surveillance:

  Microphone connection.

=>Please click on this link to see the connection instruction for Video and Power Cable (Mic and Camera in different location): Microphone connection with Video and Power Cable

=>Please click on this link to see the connection instruction for Video, Power and Audio Cable (Mic and Camera in the same location): Microphone connection with Video, Power and Audio Cable




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