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Welcome to our online store!

Shipping & Returns Policy

Request for RMA Number

As part of our commitment to 100% satisfaction with your purchase, EVERTECH USA gladly accepts returns for products within 30 days of the receipt of an order.

How to Make a Return :

We recommend that you review our Return Policy below before making any return.

1.    Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by filling out the RMA# Request Form online at www.evertechusa.com/rma-folder/RMA-return-request.html prior returning any item .

2.    Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.

3.    Include a copy of your invoice and please describe a brief explanation of why you are returning the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.

4.    Mail your return to:

EVERTECHUSA CORP.
Attn: RMA Dept.
554 Valley Brook Avenue
Lyndhurst, NJ 07071


Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.

It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.

Policy :

After the grace period 30 days of receipt date of your package, we cannot longer accept the returns.

• Customer must obtain an RMA# within the 30 days of receipt of their order by filling out the form online at www.evertechusa.com/rma-folder/RMA-return-request.html. Return shipment without RMA will not qualify for a credit.

• Returned products are subject to inspection by EVERTECH staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, or damaged. Multiple RMA requests for the same products are subject to review by EVERTECH. We reserve the right to deny multiple refunds on products purchased and returned more than once.

• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or disposed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

EvertechUSA Corp. has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.

• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.

• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact EVERTECH Customer Service by email at sales@evertechusa.com.

• Customers pay for return shipment charges.

• Returns will be processed and approved credits issued within five business days of receipt.

For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email at sales@evertechusa.com. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).

Refused/Return to Sender Delivery Shipments due to wrong/incomplete address that are returned to EVERTECH will be assessed up to $20 non-delivery fees plus original shipping EVERTECH paid to carrier to ship that order.

Exchange :

Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.